Refund policy

Refund & Exchange Policy

What is your Return/Exchange Policy?

At One Star, we take pride in delivering high-quality organic beauty products. A product can only be returned or exchanged if it was damaged upon receipt or not as per your order specifications.

To request a return or exchange, please contact our customer service within 24 hours of receiving your order by:

• Sending an email with clear photographic evidence of the damaged product, along with a picture of the invoice.
• Using the CONTACT US section on our website.
• Calling our customer support and providing your order ID.

Important: Complaints must be submitted within 24 hours of receiving the product. We cannot process claims made after this period. Please do not dispose of the item, as it may need to be returned to qualify for a refund or exchange.

Defective Orders

If you receive a defective item, we will arrange for our courier partner to pick up the item in its original packaging. Pickup details will be shared in advance. To process the claim, we require:

• Photographic evidence of the defect.
• A picture of the invoice.
• A copy of the courier's airway bill.

Once received, we will issue a replacement for the item.

Additional Notes

• The product must be returned in the same packaging to ensure a smooth exchange process. If packaging is missing, the customer may bear additional handling charges.
• No products purchased online can be exchanged at any physical retail stores.

Thank you for choosing One Star! Your satisfaction is our priority.